Your conversations, handled with care.

What you may enter

You may enter educational questions about jadeite, pearls, diamonds, jewellery care, courses and general purchase considerations.

Please do not enter

Please do not enter payment-card details, passwords, government identification numbers, private medical information or other unnecessary sensitive information.

How conversations are handled

• Conversations may be processed by third-party AI services to generate responses.
• Conversations may be reviewed anonymously to improve response quality.
• Analytics events do not include full conversation text, names, email addresses or telephone numbers.
• Where technically supported, you may save, delete or download your conversation.

Human escalation

If you choose WhatsApp or contact a consultant, only approved conversation context is transferred and only with your permission.

Requests and questions

For deletion requests or any privacy question, please review our full policy or contact us.