After-Sales Care
Honest repair care for pieces that came from us.
After-sales assessment and repairs are available only for products originally sold by Lucky Jewellery. Every request is reviewed by our team before any work begins.
Standard Customer
- Qualifying repair labour free for 6 months from delivery
- Postage not included unless confirmed in writing
Collector's Circle Member
- Qualifying repair labour free for 12 months from delivery
- Standard round-trip postage included only when arranged or approved in writing
How it works
What we accept, and how we work.
Tap any section to expand. If anything is unclear, please contact us before posting your jewellery.
When to contact us
Signs your piece needs attention.
Loose gemstone
Bent claw
Broken chain or clasp
Cracked or chipped jadeite
Loose bead string
Damage after impact
Previous repair beginning to fail
Next steps
What would you like to do?
Request After-Sales Assessment
Submit photos and details for our team to review.
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Contact Customer Service
Speak with our team about your piece.
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View Jewellery Care
Daily care for jadeite, pearls, diamonds and gold.
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View Full Repair & Aftercare Policy
Read the complete versioned policy document.
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Start your request
Request an after-sales assessment.
Please attach clear photographs and video, provide proof of purchase, and describe what you noticed. Do not post your jewellery until we confirm by email or WhatsApp.