Customer Care
Honest support, before and after you own the piece.
Every enquiry is read by our small team. Complex or sensitive enquiries may be personally reviewed by Alice.
Postal Correspondence Address
Lucky Jewellery, P.O. Box 148, PL2 9EX, United KingdomFor returns and repairs only — await our written confirmation before posting any items.
Start a request
Tell us what you need.
Request Professional Advice
Personal jewellery selection advice from our gemologist.
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Send a general message
Other enquiries — orders, custom, media.
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After-Sales Care
Assessment, repairs and honest care for pieces from us.
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Delivery FAQ
Answers to delivery questions and how to report an issue.
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Raise a formal complaint
Structured, private, and taken seriously.
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Policies & Information
Read before you order.
Some documents are still marked as drafts while final legal review is completed. Please contact us in the meantime — we honour the spirit of these documents from day one.